RAKBANK Launches First Chinese-Enabled ATMs

In line with its ongoing effort to cater to the growing number of Chinese customers in the UAE, RAKBANK announced the launch of the first Chinese-enabled Automatic Teller Machines (ATMs) in the GCC. As of today, the Bank has deployed 19 such ATMs across various residential and business locations in the emirates of Sharjah, Dubai, and Abu Dhabi.

The first RAKBANK Chinese-enabled ATM was launched in Dragon Mart in the presence of various prominent Chinese businessmen in the UAE, including Mr. Yu Tao, Managing Director of China State Construction Engineering Corporation, and members of RAKBANK management. 

“We are delighted to see a significant rise in the number of Chinese customers at our RAKBANK branches over the past few years,” said Graham Honeybill, RAKBANK General Manager. “With a solid commitment to providing competitive banking products and award-winning customer service, RAKBANK’s new Chinese-enabled ATMs aim to ease the banking experience for our valued Chinese customers and add to their banking convenience and satisfaction,” added Honeybill.  

In an aim to better serve this growing number of customers, RAKBANK also has over 15 Mandarin-speaking Relationship Managers across various branches in prominent Chinese business hubs, including the Bank’s Business Finance Centers in Dragon Mart and Deira Souq.

RAKBANK offers an array of banking solutions for Small to Medium Enterprises (SMEs), including finance through collateral-free loans that do away with the placement of deposits or assets as financial guarantees. In addition, RAKBANK provides a wide range of conventional personal banking products and services that range from RAKBANK account, deposit and investment options to personal, auto and mortgage loans. RAKBANK also offers a suite of credit, debit, and prepaid cards.

RAKBANK serves its customers through 30 branches and over 100 ATMs spread across various locations in the UAE, complemented by 24-hour service available through Phone Banking, Online Banking, and Mobile Banking. 

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About RAKBANK

RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a leading retail bank in the UAE, serving over 400,000 customers. Founded in 1976, the Bank is one of the country’s oldest local financial institutions and today one of its fastest growing, most dynamic banks and a major player in the personal banking and small business sectors in the UAE.

The Bank offers a wide range of personal banking services through its 30 branches and telephone and online banking channels. It is a leading provider of credit cards and a prominent player in mortgage finance and small to medium enterprise finance.

Customer service excellence is a cornerstone of the Bank’s success, with the bank having been voted in 2010 for five years running as #1 Bank in Customer Service in the UAE Annual Bank Benchmarking Study. For more information, you can visit www.rakbank.ae or contact the Call Centre at +9714 213 0000. You can also follow the Bank on Facebook and on Twitter @RAKBANKlive and @RAKBANKhelp.