Use your Elevate Credit Card for privileged access, value added amenities and discounts through Mastercard’s Concierge Service.
Register yourself for Mastercard's Concierge Service by visiting their website and creating an account or by calling 0800 04444485 (local number) / +1-312-340-2437 (international number) and providing your name, phone number, Elevate Card details and email address.
Get assistance through the following channels:
1. Concierge Services are available through WhatsApp at +44 7418 368707 for assistance in Arabic and +44 7418 368708 for assistance in English
2. Assistance through the Concierge Service website
3. Email assistance available through rakbankfcb@tengroup.com
Would you like to speak directly to one of our dedicated Elevate Concierge Agents? You may reach us at
from Mondays to Fridays, 9:00 AM to 6:00 PM or drop us an email at