Let us know how we can assist you

Our team is here to help with any questions or concerns you may have. Whether you need assistance with your account, have a question about our services, or just want to say hello, we're always happy to hear from you. Please use the contact information below to get in touch with us.

Our Operational timings are from Monday to Friday, 9:00am to 6:00pm


The information provided on this “Contact Us” page is intended solely for general informational purposes and should not be considered as financial, legal, or professional advice. While we make every effort to ensure the accuracy and reliability of the content, we do not provide any warranties or representations regarding its completeness, suitability, or availability.

Please be aware that contacting us through this page does not establish a client-bank relationship, and any communication with our representatives is not a substitute for formal channels. We encourage you not to disclose sensitive or confidential information in your messages.

For any urgent matters or immediate assistance, please contact our customer support hotline from 9:00 am to 6:00 pm GST (available on public & national holidays ):

  • 600544049 For Conventional Banking
  • 600540044 For Islamic Banking

International Numbers:

  • +971600544049 for Conventional
  • +971600540044 for Islamic Banking

Alternatively, we encourage you to use our secure online banking platform for account-specific inquiries or confidential communication, and to utilize our FAQ’s that are located in all of our product tabs on www.rakbank.ae.

Kindly note that we reserve the right to archive, monitor, and review all communications sent through this page for security, quality assurance, and regulatory compliance purposes.

This “Contact Us” page may include links to external websites or third-party content. We do not endorse or take responsibility for the nature, accuracy, and availability of such content. The inclusion of any links does not imply our endorsement or association with those sites.

In no event shall RAKBANK be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of this Contact Us page or any linked external websites.

By using this “Contact Us” page, you acknowledge and agree to adhere to these terms and conditions. If you do not agree with these terms, please refrain from using this page.

For official and up-to-date information, we recommend visiting www.rakbank.ae or contacting our customer support team.


Got a question or a recommendation?

Please note:

As per RAKBANK’s privacy protection and information security policy, RAKBANK will never request you to disclose your account number, credit card information, user ID, Personal Identification Number (PIN) or any such information through emails. Any email or written communication received by you, which appears to have been sent from RAKBANK seeking your personal & confidential information, should not be answered but reported to RAKBANK. 

Email to reportphishing@rakbank.ae

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