1. PURPOSE

This Cookies Notice explains how The National Bank of Ras Al Khaimah and its entities, including RAK Insurance and Protego (“RAKBANK GROUP”, “we”, “our”, or “us”) use cookies on our websites, applications and online services, and the choices users have.

For further information about our personal information protection and related data protection practices, please refer to our Privacy Notice.

 

2. DEFINITION OF COOKIES

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. These small pieces of information can facilitate certain features that make the web experience more convenient and valuable for users. We also use other technologies, including data stored on your browser or device, identifiers associated with your device, and other software, including web beacons and pixel tags for similar purposes. In this Cookies Notice, we refer to all of these technologies as “cookies.”

 

3. PERSONAL DATA COLLECTED VIA COOKIES

Cookies often include anonymous unique identifiers that interact with your browser when you visit our website. During your first visit, our website sends information to your browser, which creates a cookie file. On subsequent visits, your browser retrieves and transmits this file back to our servers.

Through this process, cookies may collect certain personal data by accessing information stored on your browser or device. This may include:

• Identifiers: Unique identifiers associated with your device, such as user IDs and session IDs.
• Device Information: Technical data about your device, including IP address, browser type, and operating system.
• Geographic Data: Location information derived from your IP address.
• Behavioural Data: Information about your activity on our website, such as pages visited, time spent, and interactions.

 

4. TYPES OF COOKIES

We use a number of  uses a number of First Party  and Third-Party cookies to provide, protect, and improve our products and services, such as by personalizing content, offering, and measuring advertisements, including behavioral advertising, understanding user behavior, and providing a safer experience. We describe below the various types of cookies we use and the purposes they perform. Please note that the specific cookies we may use vary depending on the specific services you use.

5. COOKIES PLACED BY THIRD PARTIES

You may encounter cookies on our websites, applications, and services that are placed by third parties. RAKBANK GROUP may share your information with these third parties for the purpose of tracking your online activities and sending you information about special offers while you are using our website. This information may be used by RAKBANK GROUP and our partners to show you targeted advertisements on other sites and/ or social media platforms based on your browsing history and profile, including remarketing our products and services that you have viewed.

We may also use third-party cookies to report usage statistics for our websites and applications, and to deliver advertisements on and through our websites and applications.

 

6. CONTROLLING AND OPTING OUT OF COOKIES

You have several options to manage cookies and control their use on your device:

6.1.    Using Private or 'Incognito' Mode

You can browse our websites in private or 'incognito' mode. In this mode, your browser does not store browsing history, cookies, and/ or site data after you close the window. This allows you to limit the collection of certain types of cookies and browsing data during your session.

6.2.    Managing Cookies Through Your Browser

Most web browsers allow you to manage cookies directly, giving you control over how they are stored and used. Options may include:

• Blocking new cookies from being set.
• Receiving notifications when a cookie is set.
• Deleting existing cookies.

To manage cookies, click “Help” in your browser’s menu to find specific instruction. You can also visit All About Cookies for general information and browser-specific guidance.

For detailed steps on managing cookies in common browsers, refer to the following external resources:

•   Google Chrome  
•   Microsoft Edge  
•   Apple Safari  
•   Mozilla Firefox  
•   Opera  
•   Microsoft Internet Explorer  

Please note, however, that if you choose to reject or disable cookies, some features of our websites and services may not function properly.

 

7. CONTACT

For any general queries or requests concerning this notice please contact us at: DPO@rakbank.ae  

 

8. CHANGES

We may update this Cookies Notice from time to time and all changes will be made on this page. The changes will take effect once they have been posted on this website.  

 

LIST OF COOKIES USED ON OUR WEBSITE