What you need to know

Fraud is always a possibility when it comes to banking, especially online. That’s why you need to know how to spot fraud, prevent it, and report it.


How to Spot Fraud

First, you need to know that RAKBANK will never ask for sensitive information like your Digital Banking user ID or password, account number, credit/debit card number, CVV, PIN, OTP, or answers to verify your identity.

Anyone claiming to be from RAKBANK and asking for this information is a fraudulent practice. Please do not provide or share these details via emails/SMS or calls.


What You Need to Do to Prevent Fraud

Other than refraining from sharing sensitive information with people claiming to be from RAKBANK, you need to know how to spot a genuine RAKBANK website. Here are the steps that you need to follow: 

  • Click the padlock in your browser window
  • Click the ‘View certificates’ link to view the original certificate information
  • Verify that the SSL certificate issued to RAKBANK is a valid certificate by making sure it has an expiry date and is issued by Certificate Authority – Symantec

For phishing, vishing, smishing (also known as SMShing), malware and ransomware, email spoofing, and shoulder surfing prevention, please click on the link below.

We’re here to help


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