We put you at the centre

We believe that every interaction with our customers is an opportunity to build a stronger relationship. That's why we are committed to delivering exceptional service at every touchpoint, and continuously improving our offerings to meet your needs.

Service Excellence

Service Excellence

When we say that our customers are our most valuable stakeholders, we mean it. We are dedicated to providing you with the best possible experience, whether you're visiting us in-person or online. Our Service Excellence Unit is responsible for ensuring that every customer interaction is seamless and up to your highest expectations. We believe that by listening to your feedback, we can continually improve our services and exceed your expectations.

Complaints Handling

Complaints Handling

We understand that sometimes things can go wrong, but we are committed to addressing any concerns you may have promptly. Our Complaints Handling team is available to assist you with any issues you may encounter as smoothly as possible.

To file a complaint, you can email complaints@rakbank.ae, visit one of our branches in person, or call our Contact Centre at 600 54 4049. 

If you feel that an outcome isn’t up to your expectations, you may escalate your complaint to the Central Bank of the UAE by calling 80022823 or visiting www.centralbank.ae.


Customer Service Charter

Our Customer Service Charter sets out our commitment to providing you with exceptional service, and outlines our turnaround times for various requests. We believe that transparency is key to building a strong relationship with our customers, and we are committed to being upfront and honest in all our dealings.

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