We put you at the centre
Every time you interact with us, we see it as an opportunity to do better. That's why we're always listening, always improving, and always working to give you the service you deserve.
Customer Excellence
You are at the heart of everything we do.
We're dedicated to giving you the best possible experience, whether you're visiting us in person or online. Our Customer Excellence Unit is there to make sure every interaction with us is as smooth as it should be. Your feedback helps us get better every day, and we take every piece of it seriously.
Complaints Handling
We understand that sometimes things can go wrong. When they do, our Complaints Handling team is here to help you resolve things quickly and fairly.
To file a complaint, you can email complaints@rakbank.ae, visit one of our branches in person, or call our Contact Centre at 600 54 4049.
If you're not satisfied with how your complaint has been resolved, you can escalate internally by writing to complaints.escalation@rakbank.ae with your complaint reference number. You can also escalate externally to SANADAK by calling 800-7262325, downloading their application or visiting https://sanadak.gov.ae/en.
Customer Service Charter
Our Customer Service Charter sets out exactly what you can expect from us, including our turnaround times for various requests. We're committed to being upfront and honest with you in everything we do.
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