Skip the trip - send an email instead
We are committed to simplifying your banking experience. No need to visit a branch when help is just an email away.
How to submit a request via email
Download the form:
Get the relevant form here, fill it out and sign it as per Bank records.
Submit the documents:
Email the completed form to eservice@rakbank.ae from your registered email address.
Note:
- Don’t forget to add your full name as per the bank's records and the service type you are requesting in the subject line.
- The size of the email should not exceed 10 MB.
- Some of our services have applicable charges. For the updated Service & Price Guide, click here
- Incomplete forms, unmatched / digital signatures, or requests sent from non-registered email IDs will be rejected.
Personal
Personal banking services accepted through email channel
| Sl No | Service type | Turnaround Time |
|---|---|---|
| 1 | Credit card limit increase | 5-7 |
| 2 | Credit card limit decrease | 5-7 |
| 3 | EID update* | 3 |
| 4 | FATCA CRS update* | 3 |
| 5 | Balance letter confirmation* | 5 |
| 6 | Issuance of reference letters | 5 |
| 7 | Chequebook request* | 5 |
| 8 | No liability certificate* | 7 |
| 9 | Liability certificate for all liabilities | 7 |
| 10 | Liability certificate on loan/finance | 7 |
| 11 | Liability certificate for credit cards | 7 |
| 12 | Account closure request** | 4 |
| 13 | Excess salary hold release | 3 |
| 14 | Duplicate statements accounts* | 5-7 |
| 15 | Duplicate statements credit cards* | 5-7 |
| 16 | Request for cheque copies | 5 |
| 17 | Security cheque cancellation letter | 5 |
| 18 | Security cheque cancellation request | 4 |
| 19 | RAKvalue cancellation | 3 |
| 20 | Auto loan /Finance service (Permanent release letter) |
5 |
| 21 | Auto loan /Finance service (Return unused post-dated cheques) |
5 |
| 22 | Loan /Finance service (Partial settlement from own funds) |
4 |
| 23 | Loan /Finance service (Deferment - Postponement EMI) | 4 |
| 24 | Loan/Finance service (Statement issuance) | 5 |
| 25 | Loan repayment schedule | 7 |
| 26 | Change in repayment mode | 5 |
| 27 | Change of repayment date | 5 |
*These services are available on Digital Banking and we shall accept requests for these services via email only if your Digital Banking is blocked or if you face any accessibility issues.
**Requests will be accepted only for accounts with NIL balance and accounts which are not connected to any active product.
Business
Business banking services accepted through email channel
| Sl No | Service type | Turnaround Time |
|---|---|---|
| 1 | Digital Banking registration** | 5-7 |
| 2 | Digital Banking user ID and password reissuance** |
4 |
| 3 | Digital Banking RAKToken** | 4 |
| 4 | Digital Banking services - Enable user ID** | 4 |
| 5 | Digital Access Card (DAC) card cancellation | 4 |
| 6 | Debit card registration** | 5 |
| 7 | Debit card replacement** | 5 |
| 8 | Debit card reissue** | 5 |
| 9 | Debit card renewal** | 5 |
| 10 | Credit card limit decrease | 5-7 |
| 11 | Credit card limit increase | 5-7 |
| 12 | EID update | 4 |
| 13 | FATCA CRS update* | 4 |
| 14 | Balance letter confirmation* | 5 |
| 15 | Issuance of reference letters | 5 |
| 16 | Chequebook request* | 5 |
| 17 | No liability certificate* | 7 |
| 18 | Liability certificate | 7 |
| 19 | Liability certificate on loan/finance | 7 |
| 20 | Account closure request*** | 4 |
| 21 | Duplicate statements accounts* | 5-7 |
| 22 | WPS letter issued to MOL | 5-7 |
| 23 | Security cheque cancellation letter | 5 |
| 24 | Cancelled security cheque request | 4 |
| 25 | RAKvalue cancellation | 3 |
| 26 | RAK Business loan foreclosure Letter | 5 |
| 27 | Commercial Elite opt in* | 5 |
| 28 | Commercial Elite opt out* | 5 |
| 29 | Auto loan /Finance service (Permanent release letter) |
5 |
| 30 | Auto loan /Finance service (Return unused post-dated cheques) |
5 |
| 31 | Loan /Finance service (Partial settlement from own funds) |
4 |
| 32 | Loan /Finance service (Postponement-EMI) | 4 |
| 33 | Loan/Finance service (Statement issuance) | 4 |
| 34 | Loan repayment schedule | 7 |
| 35 | Change in repayment mode | 5 |
| 36 | Change of repayment date | 5 |
*These services are available on Digital Banking and we shall accept these services via email only if your Digital Banking is blocked or if you face any accessibility issues
**For UAE Residents: Attach your self-attested Emirates ID copy.
For Non-UAE Residents: Attach your self-attested passport copy.
For verification purposes, please expect a call back from the bank on your registered number when requesting for this service.
***Requests will be accepted only for the accounts with NIL balance and accounts which are not connected to any active product
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