How to Recognise a Genuine RAKBANK Website

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The safety and security of your personal and financial information is our top priority. It's important to ensure that you're interacting with the authentic RAKBANK website to protect yourself from potential fraud. We've created this guide to help you verify the legitimacy of our site and protect your account.

Here's how you can check whether you're currently on RAKBANK's genuine site or visiting a potentially harmful phishing website:

Step 1: Look for the padlock icon in your browser window. This symbol indicates that the site uses secure communications. Click on this padlock (shown in the image below).

Step 2: Once you've clicked on the padlock, you'll see an option to view the site's SSL certificate information. Click on the 'View Certificate' link (shown in the image below).

Step 3: Carefully review the certificate details. Ensure that the SSL certificate issued to the site is valid and is under RAKBANK's name. It should have an expiry date and be issued by a reputable Certificate Authority – in our case, Symantec (shown in the image below).

What to do if you suspect your account has been compromised?

If you have any suspicions at all, we urge you to stop using the website immediately. Contact the RAKBANK Call Centre (+9714 213 0000) for immediate assistance. Our dedicated staff will guide you through any necessary security checks and will confirm when it's safe to continue using the website. Remember, your security is our utmost concern, and we're here to assist you every step of the way.